Terms and Conditions

Terms and Conditions

PLEASE READ THIS USER AGREEMENT CAREFULLY BEFORE USING THIS SITE
Customer Support
Phone (Cambodia) : +855 (0) 12 899 447
Email: info@damnakangkor.com

Damnak Angkor Travel
National Road No. 6, #251 st, Krous Village, Svaydangkum Commune, Siem Reap, The Kingdom of Cambodia.

Reservations

All tours and services can be booked directly with our office in Siem Reap with required information as below: Number of people travel Number of rooms (single/double and hotel category) Services requested such as meals, transportation, proposed itinerary, flight details and other necessary information.

Rates and Inclusions

All rates are quoted net to Travel Agents in U.S. Dollars at current rates of exchange and are subject to change without prior notice. All Damnak Angkor Travel include:
Airfare in economy class between Phnom Penh and Siem Reap or from another destination to another destination according to the itinerary.
Hotel accommodation as mentioned in tour program
Meals as specified the program (B=Breakfast, L=Lunch, D=Dinner);
All sightseeing as detailed in the programs including entrance fees, air-conditioned cars/vans/coasters and the services of English or French speaking local tour guides. Other language speaking tour guides are subject to availability at the time of the booking at may be subject to supplements.

All Listed Prices Exclude:
Personal expenses such as drinks, laundry, souvenirs, Airfares not mentioned in itinerary and international airport tax, and Visa fees.

Note: Maximum bus capacity in Siem Reap, Angkor Wat: 25 persons.

Term of Payment

Damnak Angkor Travel accepts payment through Visa cards, Master Card. Please note that the credit card payment fee of 3% (Applied for Visa, Master Card), 5% (Applied for American Express) will be paid by customers. Please follow the steps below to make the process of payment. When we receive information from the bank about the payment (deposit) having been completed, the accounting department of the Cambodia Golf Holidays will send you the confirmation via email.

Step 1: Print out the Form of Credit Card Authorization Form fill out all required information.
Step 2: Please enclose: one copy paper of the credit card (both side) and one copy of the passport (first page) with identifying and photo.
Step 3: When you arrive in Cambodia we will send you a Letter of Approval. You please sign it to confirm that payment has been made in step 1 and step 2.

Please send those documents mentioned above and the copies by scan documents then send to our via email or fax.

Pay By Western Union
Simply go to the nearest Western Union agent location and fill out the form.
Present your completed form and the money to the agent
The agent will give you a receipt with your Money Control Number (MTCN)
After you success sending your money please send us the Money Control Number (MTCN) and we will information to you after we receive your Payment Money.
Note: Any bank charges levied by the sending bank relating to Cambodia Golf Holidays must be paid by the client.

Pay by Payoneer
Now Cambodia Golf Holidays is accepting payment through Payoneer where you can pay without extra charge. If you process by Payoneer, I will send you the Payoneer email account then you will be able to send us the payment.

Pay By Wing
The wing is one of the transfer services in Cambodia, so if you are a local customer, you will be able to pay the service by Wing where you can find everywhere in Cambodia. The transfer fee will handle by the client.

Pay by Bitcoin
Bitcoin is a world electronic currency that people usually use it the buy products online and everything that supplier accepted the Bitcoin. Now Cambodia Golf Holidays accepts Bitcoin for all service sold. Due to the exchange rate of Bitcoin always changes every minute, the purchaser has to check the Bitcoin exchange rate at the same time of sending us the amount of bitcoin.

Note: Please send bank transfer reference to our fax number +855 (0) 12 899 447 or email: INFO@DAMNAKANGKOR.COM

Cancellation Policy

For cancellation of confirmed arrangements, a cancellation fee will be charged according to the charges incurred. The hotels generally have a 21 days notice of cancellation policy.

Child Policy

For children between 2 to 12 years old, the following price policy applies:

  • Child in extra bed 15% discount on total package
  • Child no bed 30% discount on total package
  • The child in twin 10% discount on the total package.

For infant between 0-2 years old, the following policy applies:
– No extra bed, no meals, no entrance. All services free, except air ticket (90% discount on adult fare)

Land Arrangement

The Tour Operator reserves the right to change the itinerary due to unforeseen circumstances. In all case, Damnak Angkor Travel Services will do its best to maintain the content of the tour. The Tour Operator reserves the right to change the hotel listed on the tour for others of similar quality.

Liability

Damnak Angkor Travel acts as an intermediary between the concerned airlines, hotels, transport operators and local tourist offices providing the services. Damnak Angkor Travel is therefore not responsible for any loss, injury or damage sustained by tourists including those occurring outside touring programs. Additional expenses incurred due to delay, accidents, natural disaster, political actions, and unrest must be borne by the tourists. Programs, prices, services and conditions are based on those valid at the time of printing and are therefore subject to change without advance notice before or during the tour. Participation in our tour implies the tourists’ agreement to the above conditions.

Thank you very much for your corporation and we promise to provide the best services to your valued clients during their stay with us in Cambodia.

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